Allianz Claim – Introduction

In this short guide, we will provide a detailed analysis of all the steps required to file a claim with Allianz International Health Insurance (Allianz Care). Additionally, we will offer advice on how you can increase your chances of having your claim fully and promptly settled.

Table of Contents:

  1. How does the Allianz claim submission process work?
  2. How to file an Allianz insurance claim?
  3. How long does Allianz take to process a claim?
  4. Allianz claim portal
  5. Allianz online claim
  6. Allianz claim form
  7. Allianz claim email
  8. Allianz claim phone number

How does the Allianz Claim Submission Process Work?

Allianz claims are submitted through Allianz’s online platform, known as the Allianz Claim Portal. You will receive your login information (username and password) when Allianz welcomes you as a client. All pertinent information related to your claim should be scanned or photographed and then submitted through the Allianz Claim Portal.

The claim assessment process is conducted by a complex software system incorporating artificial intelligence, which is why 95% of Allianz claims are assessed and paid in less than 24 hours. In the Allianz Claim Portal, you can view the status of your claim (pending, settled) or check if additional documentation is required.

How to File an Allianz Insurance Claim?

Step 1: Collect All Documents

Firstly, gather the following documents:

  • Doctor’s prescriptions, referrals, and payment receipts.
  • Pharmacy receipts and invoices.
  • Laboratory test receipts, invoices, and results.

To expedite the payment process and minimize additional inquiries, request that doctors and laboratories provide all documentation in English. While Allianz Claim Portal can process information in multiple languages, claims in English are assessed more quickly and have a higher payment ratio. Additionally, ensure all documents are signed and stamped by the relevant doctor and laboratory to verify authenticity.

If you are registered in the National Health System of your country, Allianz Insurance can act as co-insurance and reimburse you for the amount you paid out of pocket. For compensation, collect the national health system doctor referrals and prescriptions.

Step 2: Enter “My Claims”

Upon accessing the Allianz portal at Allianz Care, you can view your policy details, including terms, benefits table, insurance certificate, and membership card. The claims portal is labeled “My Claims,” where you can find details on closed claims, pending claims, claims requiring further information, and submit a new claim.

Upon selecting “Submit a claim,” three questions will appear:

  1. “Were some or all treatments a result of an accident?”: Answer “Yes” if applicable.
  2. “Do you have a health insurance policy with another provider?”: Answer “Yes” if applicable.
  3. “Reimbursement details”: Typically, you will request compensation directly to your private bank account, selecting “Insured member” as the recipient. The standard payment method is “Bank Transfer,” and the reimbursement currency can be any currency. Provide your bank account details.

Organize your documents by expense category. For example, gather all relevant documents for a blood test (i.e., doctor prescription, blood test results, invoice, receipt of payment) into one PDF.

Step 3: Adding Invoices in the System

Upload the first invoice by selecting “Add invoice.” Drag the relevant document and upload it. You will be asked to provide:

  • Name of the patient (in case of family policies, all family members under the insurance policy will be listed).
  • Country of treatment.
  • Treatment provider (physician, doctor, laboratory, or physiotherapist who provided the service).
  • Invoice currency.
  • Invoice date (date paid or date issued).
  • Treatment date (date received treatment or underwent medical exams).

Next, choose your treatment type from the following options:

  • Covid 19 Treatment / Testing
  • Doctor Visit
  • Medication and Medical Aids
  • Dental Expenses
  • Optical
  • Test / Scans
  • Alternative Treatment
  • Maternity Expenses
  • Cancer Treatment
  • Vaccination
  • Multiple Treatments
  • None of the above
  • Ambulance Services
  • Dietician Fees
  • Health and Wellbeing Checks
  • Inpatient Treatment
  • Infertility Treatment

You may be asked about the reason for seeking medical treatment, where you can specify the area of pain or injury. Provide the amount paid and select “Save Invoice.”

You have the option to:

  • Edit your first upload.
  • Add another invoice by repeating the same process.

Upon finishing uploading all invoices, you can provide additional information detailing the pain, injury, treatments, and test results to increase the probability of full compensation. You can also upload additional documents related to your claim at a later stage.

Allianz Claim Status

In the portal, select “My Claims” to view the status of all your claims, both pending and closed. Clicking on them will show relevant details (i.e., invoices, reimbursements). You can also add documents and invoices received later.

How Long Does Allianz Take to Process a Claim?

Allianz processes claims extremely quickly due to their advanced system incorporating artificial intelligence. Specifically, Allianz can compensate you within 24 hours from the time you submitted all relevant documentation. To expedite compensation:

  • Collect all relevant documentation before uploading.
  • Request that doctors and laboratories complete all documentation in English.

Allianz Claim Form

Since 2020, Allianz processes claims through the “Allianz Claim Portal.” You can upload the documentation related to your claim without completing a form.

Allianz Claim Email

For general inquiries, you can send an email to: [email protected].

Allianz Claim Phone Number

The Allianz claim phone numbers are:

  • English: +353 1 630 1301
  • German: +353 1 630 1302
  • French: +353 1 630 1303
  • Spanish: +353 1 630 1304
  • Italian: +353 1 630 1305
  • Portuguese: +353 1 645 4040

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